Return of products

Return of defective products

In cases where with proven guilt www.myhome24.gr products of poor and defective quality were sold or from error in receiving the order, in the invoicing, in the shipment, damaged during transport, poorly packed, etc. then the www.myhome24.gr takes full responsibility for the replacement, the cost return (in which case it will deposit the corresponding amount of expenses into an account designated bank), as well as re-shipping costs.
IMPORTANT: The guarantee of all products is provided by the individual
Greek official importer and not from www.myhome24.gr. Therefore, any product returned as defective, should be shipped by (or by natural way, either with detailed and characteristic photos that highlight the problem) in the official Greek dealership / importer.
Only if the company recognizes the hardware failure, we will proceed product replacement or compensation (refund). In case but the company does not recognize the problem, from our side, we can not to take any action.
The terms of return remain the same as those mentioned above.
Order cancellation – Return of products (Right withdrawal)
It is possible to cancel your order in the following cases:
A) Before shipping the product
Before sending the product – Cancellation is possible by sending an e-mail at the email address or by telephone at 26610-21308 during the hours 10: 00-14: 00 and 17: 30-20: 00 Tuesday, Thursday and Friday or 10: 00-14: 00 Monday, Wednesday and Saturday.
B) After receiving the product
Upon receipt of the product you can exercise your right to withdrawal, within 15 calendar days from the day of receipt product. It is clarified, that in order to proceed with the return of product you must the conditions mentioned above regarding their damage are met returned products etc.
Within 15 calendar days from the day you received the product,
you have the right to return it and get your money back.

There is a charge for each refund due to their cost
Transportation. More detail:
Returns in Greece
If the value of your order was lower than 50 €, the charge is 5 € for the return of the product (since you have already paid the metaphorically).
If the value of the order was over € 50, the charge is € 10 (due double shipping, 5 € for the shipment and additional 5 € for the product return). The parcels sent to us must be done exclusively with ELTA Courier CO. In case you wish to use another company
transport (except ELTA Courier CO), then shipping costs are charged exclusively you.
CYPRUS
All refunds made to a bank account except Greece, will be charged with remittance costs as well as the value of shipping and return.
If the value of your order was lower than € 120, they will be deducted from the refunded amount only the transfer costs. If the value of the order was over € 120, they will be deducted from refundable the transfer costs as well as an additional 9 € (cost
of the original shipment). The parcels sent to us must be done exclusively with them
ELTA Courier CO.
Important notes:
In any case you should send us your Bank Account at
IBAN form by email to .
The refund is made within 10 working days from the moment
we will pick up your parcel.
In case your Bank Account does not belong to Alpha bank then the transfer costs (commission) are borne exclusively by you.
If you choose another shipping company to return the product, we will refund the entire amount of the purchase and the shipping costs will be borne exclusively by you.
In no case is the return of a product with a simple one accepted post office (ELTA) or by bus.
Products that can not be returned
In the following product categories:
Pillows (for hygiene reasons)
Face masks (for hygiene reasons)
Mattresses (for hygiene reasons)
Furniture
no returns are made, for obvious reasons.

Refusal to accept an order
In case you place an online or telephone order, is sent to you and for your personal reasons refuse to receive it at the time of delivery, then you are fully charged for shipping costs which are 10 € (5 € for the shipment of the order from us to you and 5 € for the return of the order from you to us). You will be notified of the above, by automated email or SMS. Otherwise, if there is no response from you, the
Our company reserves the right to exercise all its legal rights. Note: In case a customer has already refused once receipt of an order and in the future wishes to order from new from our store, the permitted payment methods are: banking deposit, payment by credit / debit card and PayPal. THE method of payment by cash on delivery in this case, ie no she’s strong.
In addition, as long as no financial settlement of the previous one has preceded debt (10 €), the cost of the new order is automatically increased by 10 €.